We’ve made it easy to keep your number when switching. Just follow these simple steps:

STEP 1: SUBMIT YOUR ORDER FOR A NEW PHONE AND PLAN

When you placed your order and requested to switch your number to your new phone and plan, your order was submitted for approval by your new carrier. After it is approved, we schedule your phone to be activated and your number to be ported. In the rare event that your number cannot be ported, we will contact you with alternative options for activating service. You should receive your new phone prior to port completion so that service is not disrupted with your old service provider.

STEP 2: RECEIVE YOUR NEW PHONE

Once you receive your phone, your phone number should be ported within 24 hours. You will be provided with information to check the real-time status of your scheduled port request.

IMPORTANT: DO NOT CANCEL SERVICE WITH YOUR CURRENT PROVIDER UNTIL AFTER YOUR WIRELESS PHONE NUMBER HAS BEEN SUCCESSFULLY PORTED TO YOUR NEW PROVIDER. IF YOU CANCEL SERVICE WITH YOUR CURRENT PROVIDER BEFORE SUCCESSFULLY PORTING YOUR PHONE NUMBER TO YOUR NEW PROVIDER, YOU MAY LOSE YOUR PHONE NUMBER.

STEP 3: CANCEL YOUR OLD ACCOUNT

After your phone number is ported, you will no longer be able to use your phone number with your old service provider. You must contact your old service provider to cancel service. You will be responsible for payment of all outstanding charges including any fees that may be assessed by your old service provider for canceling service.